Cannot download to my PC.

Download using Google Chrome, Apple Safari, or Mozilla Firefox. Microsoft browsers can be problematic.

eBook will not download to my mobile device.

Check to ensure you have sufficient memory. If you have a lot of photos, apps and videos on your device, you may have run out of free storage space. If you are using Apple Safari, reboot your device and try again. This surprisingly works.

 eBook will not launch after download.

Ensure you are using an updated version of iBooks (Apple IOS) or Lithium (Android OS) or Adobe Digital Edition (Windows). 

eBook Reader problems

Other reader apps, including Google PlayBooks, do not yet fully support the ePub 3 fixed-layout standard and cannot properly reproduce the layout, art, and interactive functionality.

Lithium, a top-rated ePub reader, is available free from the Google PlayStore. Apple iBooks is pre-installed on your device and is available free from iTunes.